Welcome to the website of Florist Harrow on the Hill. These Terms & Conditions (“Terms”) govern your use of our online shop for flower delivery in Harrow on the Hill and surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.
Florist Harrow on the Hill provides an online platform for ordering floral arrangements and gifts for delivery within Harrow on the Hill and nearby locations. These Terms apply to all customers using our e-commerce service for flower delivery within this region.
To purchase flowers and related products online, follow these steps:
It is your responsibility to provide accurate information for delivery. Orders are only confirmed once you receive a confirmation notice from Florist Harrow on the Hill, indicating acceptance of your order. Florist Harrow on the Hill reserves the right to refuse or cancel orders at our discretion (for example, if a product is unavailable or delivery is not possible).
We strive to ensure that all product descriptions, images, and prices listed on our website are accurate and up-to-date. However, as flowers are seasonal and subject to availability, some arrangements may require substitution. We will substitute with items of equal or greater value, maintaining the overall style, theme, and colour as closely as possible. If a major substitution is required, we will attempt to contact you before processing the order.
Florist Harrow on the Hill accepts various payment methods, including debit and credit cards, as specified at the checkout page. All payments must be made in full at the time of ordering. Prices displayed include VAT where applicable. You will see the total price, including delivery charges, before you proceed to payment.
If a payment fails, the order will not be processed or dispatched until full payment is successfully received. We do not store any card details or sensitive payment data on our servers. Please refer to our Privacy Policy for further details regarding your data.
We offer flower delivery services across Harrow on the Hill and surrounding areas. Standard delivery days and times, including any restrictions (such as Sundays or public holidays), will be outlined at checkout. While we strive to deliver on your preferred date and time, specific delivery slots cannot be guaranteed unless stated explicitly at the time of ordering.
It is important that you provide correct recipient information, including address and contact number, to ensure successful delivery. If a delivery cannot be completed due to incorrect information or because the recipient is unavailable, we may attempt re-delivery or arrange collection. Additional delivery charges may apply in such situations.
You may cancel or amend your order by contacting us as soon as possible, subject to the following:
Please note, special and bespoke orders may be subject to additional restrictions on cancellation or amendment due to their personalised nature or use of non-refundable materials.
Florist Harrow on the Hill is committed to customer satisfaction. If you are not satisfied with your order or if it does not meet the standards described, please notify us within 24 hours of delivery with supporting details. We may request photographs of the delivered arrangement to help assess the issue.
All orders are subject to the availability of products and delivery capacity. In rare circumstances where we are unable to fulfil your order due to factors beyond our control (such as extreme weather, transport disruption, or supplier issues), we will notify you as soon as possible and arrange for a replacement, delayed delivery, or refund as appropriate.
By using our e-commerce service, you agree to:
Florist Harrow on the Hill reserves the right to cancel orders, suspend accounts, or refuse service at our discretion if we detect any suspicious, fraudulent, or abusive activity.
Florist Harrow on the Hill is not liable for any indirect, incidental or consequential loss or damage arising from the use of this website or product delivery, to the extent permitted by law. Our liability for direct losses is limited to the value of the order.
While we endeavour to provide a reliable and high-quality flower delivery service in Harrow on the Hill, we cannot guarantee uninterrupted website access or delivery during extraordinary circumstances outside our reasonable control.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.
All content on the Florist Harrow on the Hill website, including product images, descriptions, and branding, is owned or licensed by us. You may not use, copy, or reproduce any aspect of the website or its content without prior written permission.
We respect your privacy and take our data protection obligations seriously. Your personal information is only used for processing orders, deliveries, and providing customer service. For further details on how we handle your data, please refer to our separate Privacy Policy.
Florist Harrow on the Hill reserves the right to update or amend these Terms from time to time. Major changes will be notified on our website. Continued use of our services after changes constitutes acceptance of the new Terms. We recommend checking this page regularly for updates.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms or the supply of goods and services by Florist Harrow on the Hill will be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions or concerns about these Terms & Conditions, or for help with your order, please use the contact form provided on our website. Our team is committed to supporting customers and resolving issues promptly.
These Terms & Conditions apply to all customers using our online flower delivery service to Harrow on the Hill and the surrounding areas. By placing an order, you confirm that you have read, understood and agreed to abide by these terms. Thank you for choosing Florist Harrow on the Hill.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow on the Hill , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow on the Hill .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
