Name: SWEET LOVE
Brand: Florist Harrow on the Hill
Price: 97.00 GBP
Availability: InStock

Florist Harrow on the Hill: E-commerce Terms & Conditions

Introduction

Welcome to the website of Florist Harrow on the Hill. These Terms & Conditions (“Terms”) govern your use of our online shop for flower delivery in Harrow on the Hill and surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.

Scope of Service

Florist Harrow on the Hill provides an online platform for ordering floral arrangements and gifts for delivery within Harrow on the Hill and nearby locations. These Terms apply to all customers using our e-commerce service for flower delivery within this region.

Order Process

To purchase flowers and related products online, follow these steps:

Browse our online catalogue and select your desired items.
Add selected items to your shopping basket.
Proceed to checkout, providing the required recipient and delivery details.
Confirm your order and make the payment following the on-screen instructions.
You will receive an order confirmation once the payment is processed and the order is accepted.

It is your responsibility to provide accurate information for delivery. Orders are only confirmed once you receive a confirmation notice from Florist Harrow on the Hill, indicating acceptance of your order. Florist Harrow on the Hill reserves the right to refuse or cancel orders at our discretion (for example, if a product is unavailable or delivery is not possible).

Product Descriptions and Substitutions

We strive to ensure that all product descriptions, images, and prices listed on our website are accurate and up-to-date. However, as flowers are seasonal and subject to availability, some arrangements may require substitution. We will substitute with items of equal or greater value, maintaining the overall style, theme, and colour as closely as possible. If a major substitution is required, we will attempt to contact you before processing the order.

Payments

Florist Harrow on the Hill accepts various payment methods, including debit and credit cards, as specified at the checkout page. All payments must be made in full at the time of ordering. Prices displayed include VAT where applicable. You will see the total price, including delivery charges, before you proceed to payment.

If a payment fails, the order will not be processed or dispatched until full payment is successfully received. We do not store any card details or sensitive payment data on our servers. Please refer to our Privacy Policy for further details regarding your data.

Delivery Policy

We offer flower delivery services across Harrow on the Hill and surrounding areas. Standard delivery days and times, including any restrictions (such as Sundays or public holidays), will be outlined at checkout. While we strive to deliver on your preferred date and time, specific delivery slots cannot be guaranteed unless stated explicitly at the time of ordering.

It is important that you provide correct recipient information, including address and contact number, to ensure successful delivery. If a delivery cannot be completed due to incorrect information or because the recipient is unavailable, we may attempt re-delivery or arrange collection. Additional delivery charges may apply in such situations.

Cancellations and Amendments

You may cancel or amend your order by contacting us as soon as possible, subject to the following:

Order Cancellations: Orders can be cancelled up to 24 hours prior to the scheduled delivery date for a full refund. Orders cancelled after this time may incur charges, or may not be eligible for a refund if preparation or dispatch of the bouquet has commenced.
Order Amendments: Changes to orders (such as delivery details, recipient’s name, or product choice) can be accommodated if received at least 24 hours before delivery. We cannot guarantee amendments requested within less than 24 hours of the scheduled delivery date, although we will do our best to assist.

Please note, special and bespoke orders may be subject to additional restrictions on cancellation or amendment due to their personalised nature or use of non-refundable materials.

Returns and Refunds

Florist Harrow on the Hill is committed to customer satisfaction. If you are not satisfied with your order or if it does not meet the standards described, please notify us within 24 hours of delivery with supporting details. We may request photographs of the delivered arrangement to help assess the issue.

Refunds may be issued if the product delivered is proven to be significantly different from that ordered, or damaged upon arrival.
Any requests for returns or refunds will be reviewed on a case-by-case basis. Perishable products (such as flowers) cannot be returned once delivered, but we may offer a replacement or partial refund at our discretion if there are justifiable grounds.
Please note that variations in colour, variety, or size due to natural factors do not constitute grounds for a refund, so long as the overall product style has been maintained per the original order.

Availability and Force Majeure

All orders are subject to the availability of products and delivery capacity. In rare circumstances where we are unable to fulfil your order due to factors beyond our control (such as extreme weather, transport disruption, or supplier issues), we will notify you as soon as possible and arrange for a replacement, delayed delivery, or refund as appropriate.

Customer Obligations

By using our e-commerce service, you agree to:

Provide accurate, complete and up-to-date information when placing an order
Ensure that any personal message included is appropriate and not offensive
Use the service for lawful purposes only and not to abuse, disrupt, or misuse our system

Florist Harrow on the Hill reserves the right to cancel orders, suspend accounts, or refuse service at our discretion if we detect any suspicious, fraudulent, or abusive activity.

Liability and Disclaimer

Florist Harrow on the Hill is not liable for any indirect, incidental or consequential loss or damage arising from the use of this website or product delivery, to the extent permitted by law. Our liability for direct losses is limited to the value of the order.

While we endeavour to provide a reliable and high-quality flower delivery service in Harrow on the Hill, we cannot guarantee uninterrupted website access or delivery during extraordinary circumstances outside our reasonable control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.

Intellectual Property

All content on the Florist Harrow on the Hill website, including product images, descriptions, and branding, is owned or licensed by us. You may not use, copy, or reproduce any aspect of the website or its content without prior written permission.

Privacy Policy

We respect your privacy and take our data protection obligations seriously. Your personal information is only used for processing orders, deliveries, and providing customer service. For further details on how we handle your data, please refer to our separate Privacy Policy.

Changes to Terms & Conditions

Florist Harrow on the Hill reserves the right to update or amend these Terms from time to time. Major changes will be notified on our website. Continued use of our services after changes constitutes acceptance of the new Terms. We recommend checking this page regularly for updates.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms or the supply of goods and services by Florist Harrow on the Hill will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Customer Service

For questions or concerns about these Terms & Conditions, or for help with your order, please use the contact form provided on our website. Our team is committed to supporting customers and resolving issues promptly.

Application of Terms

These Terms & Conditions apply to all customers using our online flower delivery service to Harrow on the Hill and the surrounding areas. By placing an order, you confirm that you have read, understood and agreed to abide by these terms. Thank you for choosing Florist Harrow on the Hill.