Returns, Refunds and Complaints Information

Our Commitment to Fresh Flowers in Harrow on the Hill

At Florist Harrow on the Hill, your satisfaction is our top priority. As a trusted local florist serving households and businesses in Harrow on the Hill and surrounding areas, we take pride in delivering only the freshest flowers. Our Fresh Flowers Guarantee ensures you can shop confidently, knowing that every bouquet is arranged with care and delivered at peak quality.

Damaged-on-Arrival Policy

We understand that timely and safe delivery of fresh flowers is crucial. If your flowers arrive damaged or in an unsatisfactory condition, please notify us within 24 hours of receipt. To help us resolve the issue quickly, kindly provide a description and photograph of the damage. Your feedback enables us to take swift action to put things right and maintain our high standards of service in Harrow on the Hill.

Freshness Guarantee & Window

Florist Harrow on the Hill guarantees that your flowers will remain fresh and beautiful for at least 5 days from the date of delivery, provided they are cared for as instructed. If your flowers show signs of wilting or deterioration within this period, despite following our care guidelines, please contact us. We strive to uphold our promise of exceptional quality and long-lasting arrangements, giving you peace of mind when shopping for every occasion.

Refund & Replacement Options

Your happiness matters to us. If your order does not meet our freshness or quality standards, you are entitled to a choice of options:

• Full Refund: We will promptly issue a full refund to your original payment method upon confirmation of your claim.
• Replacement Bouquet: Prefer a replacement? We can swiftly arrange for a fresh bouquet to be delivered to you or your recipient, at no additional cost.

To process refunds or replacements, we kindly request that you contact us within the 5-day freshness window and provide relevant details regarding your order, including photos where appropriate.

Complaints Procedure

We value your feedback and are committed to resolving any concerns quickly and courteously. Should you wish to make a complaint regarding your order, delivery, or any aspect of our service, please follow these simple steps:

1. Contact our customer care team with your order details and a clear description of your concern.
2. We aim to acknowledge all complaints within one working day and provide a proposed resolution within three working days.
3. If you remain unsatisfied with our response, your complaint will be escalated to our management team for a swift and fair review.

Your trust is important to us, and we appreciate the opportunity to put things right.

Why Choose Florist Harrow on the Hill?

As a dedicated local florist, we take our reputation in Harrow on the Hill seriously. We have built strong relationships with our customers through attentive service, high-quality floral arrangements, and a steadfast commitment to your satisfaction. Whether we are delivering to households, businesses, or special events, our team is here to make sure your experience with Florist Harrow on the Hill is always exceptional.